Refund policy

Return & Refund Policy

Last Updated: March 2026

Thank you for shopping with Sendora Event. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may return your item within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • You must provide a receipt or proof of purchase.

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products

  • Gift cards

  • Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. Contact your bank.

If you still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

Return Shipping

Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective.

Shipping costs are non-refundable.

Contact Information

If you have any questions about returns or refunds, please contact us:

Sendora Event
50 Bird Avenue
Woodbridge Township, New Jersey 08830
United States

📞 Phone: +1 732-762-1747
🌐 Website: sendoraevent.com